Return and Replacement Policy
At ZingCart, we strive for customer satisfaction and want you to have the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help. Here's our Return and Replacement Policy:
Eligibility for Returns and Replacements:
- You may request a return or replacement within 3 days of receiving your order.
- The item must be unused, in the same condition you received it, and in its original packaging.
Initiating a Return or Replacement:
- To start the process, please contact our customer support team through 8291429850
- Provide your order number, a clear description of the issue, and any supporting images if necessary.
- If the return is due to our error (wrong item shipped, item arrived damaged, etc.), we will cover the return shipping costs.
- If the return is due to a customer preference or non-defective issue, the customer will be responsible for return shipping costs.
Inspection and Approval:
- Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.
- If approved, we will process the replacement or issue a refund as per your preference.
- Refunds will be processed through the original payment method used during the purchase.
- In case of a replacement, we will ship the new item to you at no additional cost.
Please note that this policy is subject to change, and any updates will be posted on our website. If you have any further questions or concerns, feel free to reach out to our customer support team.
Thank you for choosing Zingcart! We appreciate your business.